In the next few years, our society expects to become multilingual and complex as the foreigners in different countries are anticipated to increase – due to globalization and higher rates of immigration. Almost half of such people do not speak English which implies that parent-teacher meeting or visiting a doctor or going to the bank may put pressure on them as they cannot interact properly. Several hard of hearing individuals face discrimination while having access to information or health services whether it’s about getting medical check-ups or visiting any institutes.
These deaf or hard of hearing people are more prone to health issues than others simply because it is more difficult for them to get medical help due to language barriers. We at Languagers, believe that people must be able to communicate with nurses or doctors but this isn’t the case with deaf patients as they face language and communication impediments in medical field. Unfortunately, these deaf people find it difficult to communicate their issues in a healthcare center. Last year, the occurrence of coronavirus pandemic reminded the medical sector that changes must be made.
COVID-19, Its Aftereffects and Deaf Community
Recently, the Covid-19 urged everyone out there to increase online ways to have strong communication. When the global pandemic hit, the TV commercials and press conferences provided important health information which were not translated, and this caused deaf individuals to misunderstand the news. In addition, these hard of hearing people rely on facial expressions and lip lines to connect, but the masks made it impossible for them to communicate. The deaf community had to feel isolated, frustrated and helpless hence it is becoming increasingly important to provide online communication tools and assistance whenever they need.
Considering the present circumstances and continuous needs of the deaf community, language interpretation is essential for all sectors as their basic need. This is because there must be a sufficiently effective communication method that can assist the deaf people regardless of the age, time, place, gender, or ethnicity. In view of the deaf community issues, the on-demand interpretation plays an important role by employing a series of professional personnel with the necessary skills or knowledge. These on-demand interpretation services adapt to the needs of different customers. From community events such as conferences, meetings, formal events to conventions and personalized appointments, the need of on-demand interpretation services is there especially for deaf people.
On-Demand Interpretation Services
In addition, the use of on-demand interpretation services is associated with better clinical care for patients with hearing impairments and lack of English language proficiency. When on-demand instant interpretation services are made available, the deaf patients can share their experiences with doctors in any healthcare setting. The on-demand interpreters interact with foreign patients or people with Limited English Proficiency hence such interpretation services improve patient satisfaction. This also reduces the risk of wrong prescription or misdiagnosis, as well as manages the frequency and duration of visits.
The use of on-demand interpretation services is all about the logical development of interpretation services that assist people to be more personalized in their needs. Patients can connect to the interpreting session through high-resolution videos, and get the support of highly-trained, qualified and professionally certified medical interpreters. This also help to reduce costs, help patients to have online appointments, offer appropriate and secure platforms and much more.
Final Verdict
We at Languagers, have firm belief that these on-demand interpretation services can eliminate the cultural and language barriers for deaf or foreigner patients and allow them to obtain local medical and trusted services. Even for uncomplicated emergencies, these on-demand interpretation services can be provided, ensuring that people can interact and have medical guidance at the comfort of their homes.
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