Why Privacy Is Vital To Modern Video Remote Interpreting Services

 

Web video remote interpreter services and video conferencing, in general, has entered a new golden era.

WHY PRIVACY IS VITAL TO MODERN VIDEO REMOTE INTERPRETING SERVICES

In just nine short months, everyone from the British royal family to local town councilors have started making regular use of video remote interpreting apps like Zoom. Click here to know more. However, as the popularity of video remote interpreting has increased, so too have a number of privacy concerns.

What Privacy Fears Affect Web Video Conferencing?

At Languagers, we provide on-demand web video remote interpreting services to clients in a wide variety of industries. Every day, therefore, sees us work with the likes of attorneys, medical professionals, law enforcement personnel, and major business leaders. 

To safeguard the privacy of each of our clients, we never harvest data from those who use our services. Neither do we track you or share details of what you discuss with others when using our platform to anyone.

Sadly, trending video remote interpreting apps like Zoom don’t offer the same privacy assurances.

·       Despite becoming a hit among everyone from school teachers to politicians, Zoom has been accused of selling user data to Facebook, and a host of other privacy failings.

·       Earlier this year, Microsoft was accused of listening to private Skype conversations, without putting measures in place to secure recorded audio.

·       In August, it was revealed that remote working and video remote interpreting apps have been responsible for 66% of company data breaches in India this year.

Is The Video Interpreting Service You are Using Secure?

At Languagers, our web video remote interpreting services are made available through our own proprietary video remote interpreting platform.

On request, we are able to connect clients with interpreters who can use other platforms like Zoom. However, when you use our platform, you can rest assured that your conversations are kept 100% secure. This is thanks to the fact that our platform and all our interpreters are 100% HIPAA compliant.

What Does HIPAA Compliance Mean?

The Health Insurance Portability and Accountability Act (HIPAA) was enacted on August 21, 1996. At it’s most basic, being HIPAA compliant means that businesses like ourselves at Languagers, need to have rigorous systems in place to protect customer confidentiality.

·       We regularly audit the security of our video interpreting software, website, and IT systems.

·       Being HIPAA compliant means that we regularly undertake new data security risk assessments.

·       To prevent privacy breaches, we provide ongoing security training to all our interpreters and employees.

Don’t Take Your Data Privacy for Granted

All Languagers interpreters are also bound by strict confidentiality agreements. This being the case, when you utilize our VRI or web video remote interpreting services, you can rest assured that anything you discuss online will stay strictly confidential.

Do you need to host a virtual conference or meeting where one or more interpreters will be present? If so, make sure to think carefully about the potential privacy implications of using apps like Zoom.

As it stands, if you need to discuss sensitive business, medical, or legal information, you probably don’t want Facebook, Google, or Microsoft listening in on your conversation. This being the case, don’t just turn to Languagers to hire an interpreter. Turn to us to also make use of video conferencing software you can trust absolutely.     

 

What Key Qualities Define Reputable Interpreting Agencies?

Recent years have seen the number of interpreting agencies online skyrocket. As a business, though, you owe it to yourself and your clients not to choose to work with just any agency.

In this post, we’ll look at what key things you need to consider when shortlisting interpreter agencies to work with. This includes what key things you need to look for when hiring ASL interpreters, or looking for professional document translation services. 

Do Interpreting Agencies Vet the Credentials of Interpreters?

At present, several interpreting agencies exist that offer rock-bottom rates when hiring interpreters. However, as the old saying goes, you often get what you pay for.

Companies outsource document and telephone / video interpreting to an agency who offers the best price. They do this to keep costs as low as possible. However, this means that the quality of translators and interpreters can vary considerably.

Thankfully, reputable interpretation agencies like ourselves at Languagers, only hire interpreters with verifiable credentials.

At the very least, all Language interpreters must have proven proficiency in languages they claim to be able to translate and have at least 3-years of verifiable translation industry experience.

Can You Be Sure That Interpreters Won’t Breach Client Confidentiality?

When you hire an interpreter, you need complete assurance that any conversation they interpret for you remains strictly confidential and will be HIPAA compliant. Likewise, you need a guarantee that documents provided to help interpreters understand the context of conversations remain 100% private.

Given the above, businesses hiring freelance interpreters must have interpreters sign non-disclosure agreements.

Thankfully, at Languagers, we require all of our interpreters and translators to sign strict confidentiality agreements. This is why we are regularly trusted to supply translators to government agencies, as well as several legal and healthcare industry clients.

Do Interpreter Agencies Offer Reliable Customer Support?

Is an interpreter agency you plan on using only contactable via email? If so, this should be seen as a red flag.

Hiring an interpreter or translator isn’t like hiring someone to take care of a little data entry work. In many cases, you will need to discuss your needs in detail with an agency, so that they can connect you with the best interpreter they have available.

Thankfully, at Languagers, we make it easy for all our clients to contact us via email and telephone. However, we do recommend that you send us a message outlining what kind of interpretation service you might be looking for. This way, we can start looking at the best translation solution for your project, before we follow up with a short telephone call.

Does an Interpreter Agency Offer a Wide Variety of Services?

At present, there are many different ways to get started working with an interpreter or translator. In some cases, you might need an interpreter to be physically present in your workplace for a short amount of time. In others, you might be better suited working with a translator via telephone or video.

At Languagers, we differ from other interpreter agencies by providing a full-range of interpreter and translator services tailorable to all budgets. This means that we make it just as easy to hire an in-person interpreter as we do a video ASL interpreter.

Are you unsure what the best way to hire an interpreter might be for your business? If so, reach out to one of our team today. When you do, we'll help you decide what option might be best for you, while also keeping costs to an absolute minimum.

 

HIPAA Meaning in the Healthcare Industry

Introduction

When you visit a doctor for the treatment of any ailment, you expect your doctor and his/her associates to preserve your medical records. You provide information not just regarding your health but other things like your telephone number, address and even your social security number.

Before the advent of computers, this information was stored manually but now it is done so digitally. With so much information available and transferred digitally, it is essential to safeguard the confidentiality and privacy of a patient. This is where HIPAA comes in.

HIPAA Meaning

By definition, the meaning of HIPAA is Health Information Portability and Accountability Act. The Office of Civil Rights of the United States government enforced it and it was enacted in 1996. The meaning of HIPAA in healthcare is that the medical insurance is portable. Employees leaving one job for the other have the right to take their medical insurance. In addition, people have access to the insurance despite having some medical conditions.

The Privacy Rule of HIPAA protects the rights of the patient in the sense that the health information is protected from going into the hands of unauthorized or incompetent personnel.

Who must follow the HIPAA?

As per the meaning of HIPAA, it must be complied with by all the medical providers and those that are transmitting patient information, paying for a patient’s healthcare and those that handle the medical records of a patient. In all, everyone responsible for the information of the patient must follow the rules of HIPAA.

Importance of HIPAA for Healthcare Organizations

The importance of HIPAA for healthcare organizations lies in the fact that they need to educate their employees to handle the patient information carefully. Once the system is in place and complied with, there are no hassles. Moreover, once the standard has been fixed, feeding in information and sharing the vital patient information for better medical care provision becomes easier.

Importance of HIPAA for Patients

HIPAA has proved to be a boon for patients especially those that wish to have more control over their medical reports and records. Despite all the care and precautions taken by healthcare personnel taken while feeding in information, there can be mistakes. Patients are treated and charged as per these reports.

When patients have access to their medical health records they can get the mistakes rectified. Having access to these reports also helps them when they wish to take the services of a new healthcare organization. They will not have to get the tests repeated and the healthcare providers have access to their medical history.

In need of HIPAA compliant interpreters or document translators?  Our thousands of certified or qualified interpreters and translators with a minimum of 3 years of professional experience provide services through technology via video and phone or on-site face to face.  All of your conversations and data will remain confidential.  No equipment is necessary. Use your computer, iPad or phone.  Hire experienced professionals today.  Click Languagers.com to learn more about it.